Review Policy

Only customers who have genuinely used, or obtained a quote from, the trader. Traders, their staff, family or competitors must not review the business.

• False or misleading statements, or reviews written in exchange for payment, discounts or other incentives.
• Abusive, discriminatory, threatening or defamatory language.
• Personal information such as phone numbers or home addresses.
• Content unrelated to the trader’s service.

We link reviews to verified requests where possible and use automated and manual checks for suspicious patterns. We publish positive and negative reviews alike; traders cannot pay to remove or hide genuine reviews.

Traders may publicly reply to reviews once, politely and factually.

If you think a review breaks this policy, email info@needatrader.co.uk with the link and reason. We aim to respond within 5 working days and may remove or hold the review while we investigate.

Fake or incentivised reviews are removed and may lead to suspension of the trader or reviewer account.