Complaints Policy

Email info@needatrader.co.uk with your name, account email and what happened. We acknowledge within 2 working days and aim to resolve within 14 days.

Traders are independent businesses, so first raise the issue with them directly. If that fails, tell us — we may review their listing or badges. You can also leave an honest review, contact Citizens Advice consumer service on 0808 223 1133, or use the trader’s trade body or ombudsman scheme where they belong to one.

If your business is listed and you would like it updated or removed, email us from a business address and we will act within 5 working days.

Ask for your complaint to be reviewed by a director. For data protection concerns, you may contact the ICO at ico.org.uk.